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How to Manage Your Kayo Subscription

Kayo Sports is a leading sports streaming platform in Australia, offering a vast library of live and on-demand sports content. With its flexible subscription model, you have the power to customize your Kayo experience to suit your viewing preferences and budget. This article will guide you through the essential steps of managing your Kayo subscription.

Changing Your Subscription Plan

Kayo offers three primary subscription tiers:

Kayo One: Allows streaming on one device at a time.

Kayo Basic: Allows streaming on two devices simultaneously.

Kayo Premium: Allows streaming on three devices simultaneously.

To change your subscription plan, follow these steps:

Log in to My Account: Visit the Kayo website kayosports.com.au/connect and log in to “My Account” using your credentials.

Manage Subscriptions: Navigate to the “My Subscriptions” section.

Edit Subscription: Next to the Kayo app listing, you’ll see “Manage” or “Edit.” Click this.

Select New Tier: Choose your desired subscription tier.

Update and Confirm: Click “Update Subscriptions,” review your changes, and then select “Confirm.”

Your subscription change will take effect immediately. If you upgrade mid-billing cycle, you might incur a pro-rata charge.

Updating Payment Information

To ensure uninterrupted service, keep your payment information up to date. Here’s how:

My Account: Log in to your Kayo “My Account” section.

Payment Methods: Go to the “Payment Methods” area.

Add or Edit: Add a new payment method or edit your existing details.

Save Changes: Save your updated payment information.

Canceling Your Subscription

If you need to cancel your Kayo subscription, the process is simple:

My Account: Access your Kayo “My Account.”

Manage Subscriptions: Go to the “My Subscriptions” section.

Cancel Subscription: Next to your Kayo subscription, click the option to cancel (this will usually look like a switch or a minus icon).

Confirm Cancellation: Follow the on-screen prompts to confirm your cancellation.

Your Kayo subscription will remain active until the end of your current billing cycle.

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Important Considerations

No Lock-in Contracts: Kayo offers flexibility with no lock-in contracts, meaning you can change or cancel your subscription freely.

Pro-rata Charges: When upgrading your subscription mid-cycle, you may incur a pro-rata charge to cover the additional cost of the higher tier.

Billing History: You can access your billing history within the “My Account” section to keep track of your payments.

Subscription Offers: Keep an eye out for special Kayo subscription offers through partners like Telstra or CommBank.

Additional Tips

Pause Option: If you want a temporary break without fully canceling, some subscription providers (like Telstra) might offer the ability to pause your Kayo subscription.

App Management: You can also manage your Kayo subscription settings and preferences directly within the Kayo app on supported devices.

Need Help?

If you encounter any difficulties managing your Kayo subscription, refer to the Kayo Help Center (https://help.kayosports.com.au/) for detailed instructions or contact Kayo customer support.

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By following these guidelines, you can easily manage your Kayo subscription to ensure you get the most out of your sports streaming experience.

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